Return & Exchange Policy

  • ZHARAA

    • You can request a return or exchange within 8 days of receiving your order.
    • Items must be unworn, unused, with tags and in original packaging.
    • Request on WhatsApp/Call:+91 99792 81641.
    • Damaged, defective or wrong item? Tell us immediately and we will make it right.

    1. Return window

    • You have 8 days after receiving your item to request a return.
    • Requests after 8 days cannot be accepted.

    2. Which items can be returned?

    • The item must be in the same condition you received it: unworn and unused.
    • Tags must be attached, and the item must be in its original packaging.
    • Please keep your receipt or proof of purchase (order number is enough).

    3. Items that cannot be returned

    • Custom or personalised products, such as special orders.
    • Personal care goods, such as beauty products.
    • Sale items.
    • Gift cards.

    4. How to return an item

    1. Message us on WhatsApp at +91 99792 81641 (9:00 AM to 6:00 PM, Monday to Saturday) or use our Return & Exchange Portal on the website.
    2. Tell us your order number and the reason for return.
    3. If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package.
    4. Send the item back as instructed. Items sent without first requesting a return will not be accepted.

    5. Return shipping options

    • Send it yourself: return the package to B-44, Shrijinagar-2, Behind Kapodra Police Station, L.H. Road, Surat – 395006, Gujarat, India.
    • Pickup from your home: we can arrange third-party pickup for a charge of ₹100.

    6. Damaged, defective or wrong item

    • Please check your order as soon as you receive it.
    • If the item is damaged, defective or not what you ordered, contact us immediately on WhatsApp with your order number and clear photos.
    • We will check the issue and make it right [replacement or refund; confirm].

    7. Exchanges

    • The fastest way to get a different size or style: return the item you have, and once the return is accepted, place a new order for the item you want.
    • This way you get your new item without waiting for the return to finish [confirm if you offer direct size exchange].

    8. Refunds

    • Once we receive your item and it passes a quick quality check, we will let you know by WhatsApp, SMS or email.
    • When you raise your request, you'll pay a ₹100 pickup charge to confirm it — this covers the reverse pickup from your doorstep and isn't taken out of your store credit.
    • Once your item reaches us and passes a quick quality check, we'll issue your store credit — the full item value — within 2-3 working days and let you know by SMS or email.

    9. Need help?

    • WhatsApp: +91 99792 81641 (WhatsApp only), 9:00 AM to 8:00 PM, Monday to Saturday
    • Email: official.zharaa@gmail.com
    • Address: B-44, Shrijinagar-2, Behind Kapodra Police Station, L.H. Road, Surat – 395006, Gujarat, India

More questions about sizing, shipping and returns? Read our Frequently Asked Questions.